Privacy policy
Your privacy is very important to us.

This privacy policy informs you of what information we may collect about you on this website (the “Site”), and how we may use that information.

If you submit a help request or participate in any of the other services on the site that require personal information, we may request your name, suburb, phone contact number, email address and the support(s) you require in order to respond to your enquiries.

By using the Site and forms on the Site you consent to the collection and use of your personal information in the manner we describe in this Privacy Policy. If you do not agree with these terms, do not use this Site or any of its forms.

Here’s what we will and won’t do with your personal information:

  • Only our system administrator, a system connector and the organisation that is assigned your specific request (either for help or to help) can see your personal information.
  • By registering for help, or to help, with ‘Here to help u’, you agree that any information you provide will be securely stored and used by us to evaluate and improve ‘Here to help u’.
  • We may also use non-identifiable, anonymous data to inform research and reporting that could help improve community services and service provision to New Zealand people at a local level.
  • We may also use non-identifiable, aggregated, anonymous data for the purpose of promoting this free tool to New Zealanders.
  • With your consent, your contact information will be used to follow up with you your help request, or offer of help, and then assign your request to the appropriate community service provider to support you.
  • We’ll never sell, rent or lease your personal information to third parties.

We treat any personal information you provide as strictly confidential and will not disclose it to any other party, except under the following circumstances:

  • in anonymised form for statistical purposes
  • when it is required by law
  • to protect the rights of ‘Here to help u’
  • when you give your consent to collect and use certain types of personal information (for example, to assign any help request you submit through the Site to a community provider that can help/support you, cookies and tracking technologies). Your information will be available only to the community service provider who is assigned to support/help you. If we ask for your consent to process your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this privacy notice or using any other specific mechanism we notify you of.

Your personal information will be made available for the above purposes and we may also disclose your personal information to trusted third parties (i.e. community service providers), who have agreed to treat your personal information in accordance with this privacy policy, for similar purposes.

Third party advertising and links to websites

This website contains hyperlinks to third party websites. Some of these links may request or record information from users or use cookies or other methods to collect information from you. We have no control over and are not responsible for the content of such websites, or for the manner in which those websites collect, hold, use, and distribute any personal information you provide. When visiting a third party website from hyperlinks displayed on this website, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide will be collected, held, used and distributed.

Automated collection

When you visit, navigate through and interact with this website, we use automated data collection technology (such as usage monitoring software, IP addresses, cookies, JavaScript and sessions) to collect and store certain information about your visit. These allow us to collect information about how you use the Site. This allows us to track your progress through the Site and enhance your online experience with ‘Here to help u’.

If you disable cookies it may limit your access to some of the website’s content and features. You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive. You do not need to have cookies turned on to use our website, but your experience may be affected.

Children’s privacy statement

Our Site is not directed to children under the age of thirteen. We do not knowingly collect personally identifiable information from children under the age of thirteen. If we become aware that we have inadvertently received personally identifiable information from a user under the age of thirteen, we will delete such information from our records.

We do not knowingly allow children under the age of thirteen to publicly post or otherwise distribute personally identifiable contact information through the Site or it’s services.

Your right not to be identified

If you choose to provide incomplete or inaccurate information or do not wish to identify yourself when you submit a request for, or to, help with ‘Here to help u’, you need to know that we’ll be unable to provide you with any services and /or support you request, including any updates to assist you.

Your rights

You have certain rights regarding your personal information, subject to applicable law. These include rights in certain circumstances to:

  • access your personal information
  • have inaccurate personal data rectified, blocked, erased or destroyed
  • erase your personal information (right to be forgotten)
  • restrict our use of your personal information (including prevent processing for the purpose of providing the help you request)
  • object to our use of your personal information (including objecting to decisions being taken by automated means)
  • receive your personal information in a usable electronic format and transmit it to a third party (right to data portability)
  • lodge a complaint with your local data protection authority.

If you would like to discuss or exercise such rights, please contact one of our team using our general enquiries form.

To ensure that the personal information we hold about you is accurate and current, please notify us of any changes to your personal information as soon as possible.

Changes to our policy

We reserve the right to modify or amend this Privacy Policy at any time. All changes to this Privacy Policy will be effective immediately upon their posting to the website. We will notify you of material changes to this Privacy Policy by conspicuously posting the changes of the website. Information collected before changes are made will be treated in accordance with the previous Privacy Policy. Continued use of the Site and it’s forms after the effective date of a modified Privacy Policy will indicate your agreement to any modified terms. Each version of our Privacy Policy will be prominently marked with an effective date.

Contact details

If you have any questions about our privacy policy, or any other related matter, please feel free to contact us. You can reach us by contacting one of our team using our general enquiries form.

This privacy policy was last updated on 15 April 2020.