Your privacy is very important to us.
If you submit a help request or participate in any of the other services on the site that require personal information, we may request your name, suburb, phone contact number, email address and the support(s) you require in order to respond to your enquiries.
Here’s what we will and won’t do with your personal information:
We treat any personal information you provide as strictly confidential and will not disclose it to any other party, except under the following circumstances:
Our Site is not directed to children under the age of thirteen. We do not knowingly collect personally identifiable information from children under the age of thirteen. If we become aware that we have inadvertently received personally identifiable information from a user under the age of thirteen, we will delete such information from our records.
We do not knowingly allow children under the age of thirteen to publicly post or otherwise distribute personally identifiable contact information through the Site or it’s services.
If you choose to provide incomplete or inaccurate information or do not wish to identify yourself when you submit a request for, or to, help with ‘Here to help u’, you need to know that we’ll be unable to provide you with any services and /or support you request, including any updates to assist you.
You have certain rights regarding your personal information, subject to applicable law. These include rights in certain circumstances to:
If you would like to discuss or exercise such rights, please contact one of our team using our general enquiries form.
To ensure that the personal information we hold about you is accurate and current, please notify us of any changes to your personal information as soon as possible.