About us

On 23 March 2020 when the New Zealand Government moved the country into Alert Level 4 to stop the spread of COVID-19 (novel coronavirus), several Hamilton-based community service providers swiftly got together to develop a coordinated local response. United in their shared mission to support the health and wellbeing of local people, they committed to work together to provide the best service possible in challenging times.

“We’re standing alongside each other to protect the health, safety and wellbeing of individuals, whānau and the community during this difficult time."

The group identified that:

  • There would be an unprecedented need for support,
  • Many providers that were part of the community infrastructure that served vulnerable people were now closed or offering reduced services, due to COVID-19 impacts,
  • All people who need help, should get it. There should be no barriers, no judgement and no restrictions to receiving support,
  • Vulnerable people needed an easy-to-use and accessible system to request appropriate support, and
  • Providers needed a coordinated and robust system that allowed them to respond in an effective and efficient way so that people could get the right support at the right time.

Community providers had to adapt quickly and prepare for a high level of demand on their services due to the impacts of COVID-19. They needed an effective tool to support them as they worked tirelessly to assist people in need. Wise Group stepped up immediately, and in collaboration with the working group, developed the tools the sector and the community needed. They built the 'Here to help u' website, help tracking and assignment system, and provider portal; so that people can easily and safely request the help they need - and get it!

“‘Here to help u’ is a secure digital system the public can have full confidence in. It’s an extremely valuable tool that will elevate the work of the very dedicated community sector during COVID-19, and beyond.”

The ‘Here to help u’ website is a one-stop-shop for local people who are suffering hardship or needing help. Helping vulnerable people without delay was, and continues to be, the groups’ mission and focus.

Your feedback will help us to make a difference to people’s lives. We’d love you to contact us to share your constructive suggestions, comments, and questions about ‘Here to help u’. Thanks for being kind.

“COVID-19 has brought us together to pioneer a new way of working. That’s a great thing for the sector and for the people.”

These organisations have united to make this possible

Community Waikato
Community Waikato builds the strength of the community sector in the Waikato by supporting and informing social service and Māori organisations. Services include one-to-one advisory service, mentoring, facilitation, professional learning workshops, information, advocacy, and Tindall Foundation funding.
Wise Group

The Wise Group is a family of community organisations sharing a common purpose: to create fresh possibilities and services for the wellbeing of people, organisations and communities.

Our work spans health and wellbeing services, education and training, workforce development and research, information services and software development, employment and navigation services and business support services.

Together we are one of the largest providers of mental health and wellbeing services in New Zealand.